Privacy Policy

Effective Date: August 10, 2025

Introduction

At HopMembers, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services.

Information We Collect

• User Information: Names, email addresses, usernames, and passwords.
• Billing Information: We partner with Stripe, a third-party payment processor, to securely collect and process payment information. We do not store your credit/debit card details directly.
• Website Usage Data: Information on how you interact with HopMembers, including IP addresses, page visits, and content interactions.
• Subscriber Communications: Messages, support requests, and emails you send us through contact forms or directly to our support team.
• Transaction Data: Details related to payments made through HopMembers, including amounts, dates, and potentially partial payment card details if provided by Stripe.

How We Use Your Information

• Service Provision: To create your account, manage subscriptions, and provide the core functionality of HopMembers.
• Communication: To send you important updates, newsletters, support communications, and occasional promotional material (you can opt-out of promotional communication).
• Site improvement: To analyze how users interact with our website, enabling us to optimize HopMembers for a better experience.
• Marketing: To provide targeted content and promotions that may be of interest to you.
• Payment Processing and Commissions: We use transaction data to facilitate payments between creators and subscribers and to calculate our commissions from successful transactions.

Third-Party Data Sharing

We may share your information with the following categories of third parties:

• Analytics Providers: Like Google Analytics, to help us understand website usage and improve our services.
• Service Providers: Companies providing email marketing, customer support tools, or other essential services to operate our business.
• Stripe: We share necessary billing and transaction information with Stripe, our payment processing partner. Their privacy policy (https://stripe.com/privacy) governs the use of your payment information.
• Legal Compliance: If required by law, court order, or to fulfill other legal obligations.

Authentication

For secure user authentication, we use a third-party authentication service designed to simplify secure user management. This service provides us with secure authentication mechanisms, including two-factor authentication, single sign-on (SSO), and passwordless login options, to protect your personal information and enhance the security of your account. The authentication services are fully compliant with the latest security standards, ensuring that your credentials are encrypted and handled following the highest industry security practices. Furthermore, the service does not share your authentication data with third parties without consent.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognize your browser, remember preferences, and personalize your experience. Your browser settings usually provide options to control or block cookies.

Security of Your Information

We take reasonable measures to protect your information from loss, theft, misuse, and unauthorized access. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

Your Choices and Rights

You have the following rights regarding your information:

• Access and Update: You can review and update some of your personal information through your account settings.
• Opt-Out: You can opt-out of promotional emails by clicking the "unsubscribe" link at the bottom of those emails.
• Deletion: You may request that we delete your account information.

Note: certain data may be retained for legal or record-keeping purposes.

Specific Rights (GDPR, CCPA): If you are in a jurisdiction with specific rights like the GDPR or CCPA, please include more details on how users can exercise those rights.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Children's Privacy

HopMembers is not designed for children under the age of 16. We do not knowingly collect personal information from individuals under 16.

Changes to this Policy

We may update this Privacy Policy periodically. If there are significant changes, we will notify you via email or a prominent notice on our website. It is your responsibility to review any updates to this Policy.

Contact Us

If you have questions or concerns about our privacy practices, please contact us at info@hopmembers.com.